The second-hand marketplace Members Express Displeasure Over Size Updates
Shoppers are voicing their frustration due to a modification that led to items being listed as the wrong size.
The second-hand shopping app has updated its measurement guidelines for women's and children's garments failing to inform all shoppers about the modification.
Online Platforms Response
Many shoppers and sellers are posting online stating that platform listings now display an altered size classification versus the original listing as a result of the reclassification.
The platform stated the new system was more in line with other platforms.
It has advised users to review their products and manually change the size where appropriate, which has left users frustrated.
Measurement Approach Modifications
Earlier, the measurements included numerical and alphabetical indicators, such as S/8 or M/10.
The new system has a letter with a size spectrum like S/UK 8-10.
With some products, the measurements have been reclassified - for example a size L used to be a 12 but now shows as UK 16-18.
Member Stories
A fashion influencer, who makes TikTok content about plus-size fashion, said the change "makes both selling and buying harder".
"Few clothing companies classify XL as 20-22," as the platform currently indicates.
Stephanie Gallen, located in Scotland, said garments she listed with size 14 tags were displaying on the service as larger sizing 20-22.
"Should someone sized 20-22 purchase these they may become frustrated," she said.
Manual Updates
Charlotte Lunn, based in Derby, explained she became annoyed due to the update requiring manual adjustment the sizing for "all her products".
"This situation is especially annoying, since I have chronic health issues and platform income has been essential after experiencing income reduction," she said.
Platform Context
The service features exceeding 100 million members, including 18 million in the UK.
It has emerged as a preferred choice to second-hand platforms like eBay and Depop.
This isn't the first time where an unanticipated change within the service has received backlash: earlier, Vinted reversed a change regarding delivery choices after backlash from users.
